Privacy Policy

Last updated: January 1, 2026

Club Player (accessible at club-player-canada.com) takes your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, and how we handle it. If you have questions after reading this, reach out to us directly — we're happy to help.

We operate in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial privacy laws across Canada, including the requirements set out by iGaming Ontario for players in that province.

1. Who We Are

Club Player is an online casino platform serving Canadian players. When this policy refers to "we", "us", or "our", it means Club Player and the company operating club-player-canada.com. Our privacy practices apply to all users who visit our site, register an account, or interact with our services in any way.

2. Information We Collect

We collect personal information in a few different ways depending on how you use our site. Here's what that looks like in practice:

• Registration details: your name, date of birth, email address, phone number, and home address when you create an account
• Identity verification documents: government-issued ID, proof of address, or other documents required to verify your identity and age
• Financial information: payment method details, transaction history, and deposit or withdrawal records
• Account activity: your login history, game play records, session data, and any bonuses or promotions you've used
• Communications: messages you send to our support team, survey responses, and feedback you provide
• Technical data: your IP address, browser type, device information, and cookies (see our Cookie Policy for more on that)

We don't collect more than we need. Every piece of information we ask for has a specific purpose tied to running a safe, legal, and fair gambling platform.

3. Why We Collect Your Information

There are several reasons we need your personal data, and none of them are vague. We use your information to:

• Verify your identity and confirm you're at least 19 years of age (or the legal gambling age in your province)
• Process deposits, withdrawals, and other financial transactions
• Comply with anti-money laundering (AML) and responsible gambling regulations
• Detect and prevent fraud, cheating, or other prohibited activity
• Provide customer support and respond to your questions
• Send you account-related communications and, where you've opted in, promotional offers
• Meet our legal obligations under Canadian federal and provincial law

4. Legal Basis for Processing

Under PIPEDA, we rely on your consent as the primary basis for collecting and using your personal information. When you register an account with Club Player, you consent to the practices described in this policy. In some cases, we may process your data without consent where permitted by law — for example, to investigate fraud or comply with a legal obligation.

You can withdraw your consent at any time by contacting us, though doing so may affect your ability to use our services.

5. How We Share Your Information

We don't sell your personal information. Full stop. But we do share it in limited circumstances:

• Service providers: third-party companies that help us run our platform, including payment processors, identity verification services, and IT support. These providers are contractually bound to protect your data.
• Regulatory authorities: provincial gaming regulators, iGaming Ontario, or other government bodies when required by law
• Law enforcement: when we're legally required to disclose information in response to a court order, subpoena, or similar legal process
• Business transfers: if Club Player is acquired or merges with another company, your data may transfer as part of that transaction. We'll notify you if that happens.

6. Data Retention

We keep your personal information for as long as your account is active and for a reasonable period after that. Canadian AML regulations require us to retain certain financial records for a minimum of five years. When data is no longer needed, we delete or anonymize it securely.

7. Your Rights

As a Canadian resident, you have rights over your personal information. You can:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your data, subject to our legal retention obligations
• Withdraw your consent to marketing communications at any time
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe we've mishandled your information

To exercise any of these rights, contact our privacy team at [email protected]. We'll respond within 30 days.

8. Security

We use industry-standard security measures to protect your data, including SSL encryption, secure servers, and access controls that limit who within our organization can view your information. No system is 100% bulletproof, but we take every reasonable step to keep your data safe.

9. Children

Club Player is strictly for adults. We do not knowingly collect personal information from anyone under the legal gambling age in their province. If we discover that a minor has registered an account, we'll close it and delete the associated data immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the revised version on this page with a new "last updated" date. If the changes are significant, we'll let you know by email or through a notice on our site.

Gambling should be fun. If it stops being fun, help is available. Visit the Responsible Gambling Council at responsiblegambling.org or call ConnexOntario at 1-866-531-2600. 19+ only.